Legal
This page explains our policy in plain language. It is not legal advice. Please review it with your own lawyer before relying on it.
These Terms of Use (“Terms”) are the agreement between you and Lunar Engineering, LLC (“Parlor,” “we,” “us”), a Georgia limited liability company, for the use of the Parlor software and services. Parlor is a subscription tool that helps salons, barbershops, and studios take bookings, manage clients, and get paid. By creating an account or using Parlor, you agree to these Terms. If you do not agree, please do not use Parlor.
You must be at least 18 years old and able to enter into a contract to use Parlor. If you use Parlor for a business, you confirm you are allowed to act for that business and to accept these Terms on its behalf.
You are responsible for your account and for keeping your sign-in secure. Keep your contact details up to date, and let us know right away if you think someone has accessed your account without permission. You are responsible for what happens under your account, including the actions of staff you invite.
When you use Parlor, you agree not to:
You are responsible for the data you and your clients put into Parlor, and for handling your clients’ information lawfully — including getting any consents you need before sending texts or emails.
Parlor is a paid subscription billed monthly, and it renews automatically at the start of each billing month until you cancel. By subscribing, you authorize us (through our payment provider, Stripe) to charge your payment method for each period.
Prices may change. If we change the price of your plan, we will give you notice before it takes effect, so you can decide whether to continue. Payments are handled by Stripe; we do not store full card numbers (see our Privacy Policy).
Separately from your subscription, Parlor charges a platform fee of 3.25% plus 35¢ on each booking payment processed through the service, with a minimum of $1.50 on standalone charges such as no-show fees. This fee applies to booking payments generally — so a deposit and a later balance on the same booking are treated as one booking payment (the 35¢ is charged once across the two, and the deposit is applied to the balance), not two — and is deducted from each payout to you; card processing is included. It is not an additional charge to your clients.
We may set reasonable limits on how payment features work. In particular, we reserve the right to set a minimum service price for deposits — including to stop offering deposits on lower-priced services below a threshold we set — and to change or discontinue deposit functionality. Where such a change would meaningfully affect you, we will provide notice where appropriate.
You can cancel anytime and keep access until the end of the period you have already paid for. We do not give pro-rated refunds for unused time. For the full details, please see our Refund & Cancellation Policy, which is part of these Terms.
You keep ownership of the data you put into Parlor — your client list, bookings, notes, and other content (“Your Content”). You give us permission to host and use Your Content only as needed to provide the service to you.
Parlor and everything in it — the software, design, and brand — belong to us or our licensors. These Terms do not give you any ownership of Parlor itself. You may use Parlor only as allowed by these Terms.
Parlor works with other services, such as Stripe for payments and providers for email and text messaging. Your use of those services may be covered by their own terms. We are not responsible for third-party services we do not control.
In plain terms: we work hard to keep Parlor running well, but we cannot promise it will always be perfect or never go down. Parlor is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent allowed by law. We do not warrant that Parlor will be uninterrupted, error-free, or completely secure.
In plain terms: if something goes wrong, our responsibility to you is limited. To the fullest extent allowed by law, Parlor will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability for any claim relating to Parlor will not be more than the amount you paid us for the service in the 12 months before the claim arose.
You can stop using Parlor and cancel at any time. We may suspend or end your access if you break these Terms, or if we need to for legal or security reasons. If your account ends, the parts of these Terms that should reasonably continue — such as payment owed, ownership, and the sections on warranties and liability — will still apply. What happens to your data after your account ends is covered in our Refund & Cancellation Policy and Privacy Policy.
We may update these Terms as Parlor changes. When we make a meaningful change, we will update the “Last updated” date above and, where appropriate, let you know in the app or by email. If you keep using Parlor after a change takes effect, that means you accept the updated Terms.
These Terms are governed by the laws of the State of Georgia, USA, without regard to its conflict-of-law rules. Any dispute relating to Parlor will be handled in the courts located in the State of Georgia, USA, unless the law requires otherwise.
Questions about these Terms? Email us at [email protected]. Parlor is a product of Lunar Engineering, LLC.