Legal
This page explains our policy in plain language. It is not legal advice. Please review it with your own lawyer before relying on it.
This policy explains what information Lunar Engineering, LLC (“Parlor,” “we,” “us”) collects when you use Parlor, why we collect it, and the choices you have. It covers the salon, barbershop, and studio owners who subscribe to Parlor, the people who work with them, and the clients who book with those studios.
When you sign up and run your business on Parlor, we collect the information you give us and the information your account creates as you use the product. This includes:
We use this information to run the service for you: to show your calendar, take bookings, keep your client records, send reminders, and provide support. Your client data belongs to you — we act on your behalf and do not sell it.
Payments are processed by Stripe, our payment provider. Parlor does not store full card numbers. When you or your clients enter card details, that information goes directly to Stripe, which is built to handle card data securely. We receive only limited information back, such as whether a payment succeeded, the last four digits of a card, and the card brand — never the full card number.
Stripe handles your payment information under its own privacy practices. We recommend reading Stripe’s privacy policy to understand how it processes payments.
We use cookies and similar tools to keep you signed in, remember your settings, and understand how Parlor is used so we can improve it. Analytics help us see which features are working and where people get stuck. This data is mostly about how the product is used, not about the content of your bookings.
You can control cookies through your browser settings. Turning off some cookies may mean parts of Parlor no longer work as expected — for example, you may be signed out more often.
When you visit parloros.com or app.parloros.com, we set one first-party cookie named
parlor_attribution. It records the link that brought you to Parlor, so we know
which campaigns bring studio owners to us. It holds two visits: your first visit, and your most
recent visit from a tagged link. For each one it stores:
utm_source,
utm_medium, utm_campaign, utm_content,
utm_term), if it had any;
gclid, fbclid), if
the link had one;
Your first visit is never overwritten. The cookie expires 90 days after your first visit, and later visits do not extend it. If you start signing up for Parlor or send us your details through a form on this site, we save those two visits with your contact record.
Only Parlor reads this cookie, and only on parloros.com and app.parloros.com. We do not share it with third parties or use it to follow you on other sites. To delete it, clear the cookies for parloros.com in your browser settings.
When you arrive at parloros.com from one of our ads, your browser tells us once which ad it was, the page you landed on and the site you came from, with no cookie and nothing that identifies you.
From time to time we may send you emails or text messages about Parlor — product updates, tips, and offers. You can opt out at any time. Every marketing email has an unsubscribe link, and you can reply STOP to marketing texts to stop receiving them.
Opting out of marketing messages does not stop important service messages — for example, billing notices, security alerts, or messages needed to run your account. Appointment texts sent to a studio’s clients are covered separately, below.
When a client books with a studio on Parlor, we collect the mobile phone number they provide. We text that number only if the client checks the optional text-message box on the booking or waitlist form, and only about appointments they book through Parlor: a confirmation, a reminder about 24 hours before, any change or cancellation, and a payment link for a balance on their booking. We also text a one-time booking code when a client asks for one. These texts come from Lunar Engineering, LLC and start with “Lunar Engineering:”. They are not marketing messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase. For additional assistance, contact [email protected]. The full text-message terms are in our Terms of Use.
We share information only as needed to run Parlor. That can include:
All the above categories exclude text messaging originator opt-in data and consent; this information won't be shared with any third parties.
We do not sell your personal information.
We keep your information for as long as your account is active and for a limited time after you cancel, so you can export your data or reopen your account. After that, we delete or de-identify it, unless we are required to keep it longer. See our Refund & Cancellation Policy for what happens to your data when you cancel.
We use reasonable safeguards to protect your information, such as encryption in transit and access controls. No system is perfectly secure, but we work to keep your data safe and to respond quickly if something goes wrong.
Depending on where you live, you may have the right to see, correct, export, or delete your personal information. You can update much of your information right inside Parlor. For other requests, contact us at [email protected] and we will help.
We may update this policy as Parlor changes. When we make a meaningful change, we will update the “Last updated” date above and, where appropriate, let you know in the app or by email.
Questions about your privacy? Email us at [email protected]. This policy works alongside our Terms of Use. Parlor is a product of Lunar Engineering, LLC.