Legal
This page explains our policy in plain language. It is not legal advice. Please review it with your own lawyer before relying on it.
Parlor is a monthly subscription. You can cancel anytime.
When you cancel, you keep full access until the end of the period you have already paid for. We do not give pro-rated refunds — that means we do not refund the unused days left in your current billing period.
Parlor is a software subscription for your salon, barbershop, or studio. You pay a monthly fee and that fee keeps your account active. Your plan renews automatically at the start of each new billing month until you cancel.
Separately from your subscription, Parlor charges a 3.25% + 35¢ platform fee on booking payments processed through the service, with a $1.50 minimum on standalone charges such as no-show fees, deducted from each payout. This applies to booking payments generally — including a deposit and a later balance on the same booking — and card processing is included. It is not an additional charge to your clients.
You can cancel at any time, with no cancellation fee. When you cancel, your plan stops renewing. You will not be charged again after your current period ends.
You keep using Parlor with full access until the end of the period you have already paid for. For example, if you pay monthly and cancel halfway through the month, your account stays active until that month is over. After that, your subscription ends.
We do not offer pro-rated refunds. A pro-rated refund means getting money back for the part of the period you did not use. Because you keep full access through the end of the period you paid for, we do not refund the unused time when you cancel.
We may make exceptions in special cases — for example, if you were charged in error. If you think something is wrong with a charge, please contact us and we will look into it.
Your clients, appointments, and history belong to you. After your subscription ends, your account moves to a read-only or closed state, and your data is kept for a limited time so you can ask for an export or change your mind. After that retention window, your data may be permanently deleted. If you need a copy of your client list or booking history, please request it before you cancel or shortly after. See our Privacy Policy for more on how we handle and keep your information.
If your plan starts with a free trial, you will not be charged until the trial ends. You can cancel before the trial is over and you will not be billed. Once paid billing begins, the refund policy above applies.
We may update this policy from time to time. If we make a meaningful change, we will update the “Last updated” date above and, where appropriate, let you know in the app or by email.
This policy is part of our Terms of Use. If anything here is unclear, reach out and we will be glad to help.